All items are protected for 90 days from purchase date against manufacturer defects. Opening the Qanba fightsticks voids the warranty. Modifying the Qanba fightsticks such as changing the faceplate, buttons, joystick, etcetera voids the warranty. Warranty does not cover unintended uses. Damage caused by the buyer is not covered under warranty. We will repair or replace items at our discretion. Shipping of damaged items is on you. Shipping of fixed/replaced items is on us.
Items Damaged During Shipping
If you receive items damaged from shipping you must contact us within 5 business days. We will send an electronic pre-paid shipping label to you. Once we receive the damaged items and inspect them, we will send you replacements. Shipping is on us.
For all returns, items must be unopened and in original shipping box. You must contact us within 10 business days of receiving your items. Shipping is on you and items must be received by us within 30 days of original purchase date. Once we receive the items and inspect them, we will issue a refund. All shipping costs are not refundable. A restocking fee of 15% off the total order will apply to any returns.
For all cancellations, the email must be sent to us within 12 hours. A handling fee of 15% off the total order will apply to any cancellations. Cancellations cannot be done after order 12 hours.
While Qanbashop.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Qanbashop.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Qanbashop.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Qanbashop.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Disclaimer and Limitation of Liability
Qanbashop.com shall in no event be liable for damages, including but not limited to incidental or consequential damages, for injury to any property or to any person, by reason of the person’s negligence or otherwise in connection with the safe, delivery, installation or use of the products and/or provision of services pursuant to this agreement, and purchaser shall indemnify and hold harmless Qanbashop.com against further liability. Without limiting the generality of the foregoing, Eightarc.com shall in no event be liable for lost profits arising out of, or in connection with, this agreement. Neither Qanbashop.com nor purchaser shall be liable for delay in the performance of any of its obligations under this agreement arising out of causes beyond its control, including but not limited to acts of God, governmental action, fires, floods, epidemics, quarantines, strikes, embargoes, or severe weather.